PM AM FAMS provided us with a winning combination of advanced technology which took us from spreadsheets to the 21st century. It reduced our staff's administrative time spent on the alarm program to a simple monthly printout of data at the beginning of each month. PM AM handles the rest! Additionally, their citizen educational component is outstanding.
We have been with PM AM for our alarm management since October 2014… [PM AM] has made good on their promise to provide better customer service to our community, which was a high priority for us. I literally went from over a thousand appeals with our prior vendor, to a handful with PM AM in a year’s time… The data exchange works seamlessly with our CAD program. Lastly, PM AM was very helpful in drafting updates/changes to our ordinance.
Overall, we are very satisfied with PM AM and the services they provide. Their customer service is hands on and all-encompassing and their alarm tracking system is user friendly and detail oriented
PM AM has built an outstanding document and policy management system that is second to none... I believe it is a better product than the competition and at a much lower cost... if you are considering improving your operation, I encourage you to let PM AM come to you and give you a clear demonstration of what the program can do for you and your agencies. I have seen all the programs and nothing else comes close.
PM AM FAMS provides end-to-end program management. Developing and maintaining a successful alarm management program requires so much more than a software, which can only provide the tools to run the program. It requires the experience and know-how to realize the value of those tools. That’s why, PM AM FAMS fully manages the following:
PM AM FAMS is able to be completely customized to meet your city's particular needs, ranging from alarm ordinance details to special appeal procedures. PM AM has over 15 years of considerable expertise in alarm program administration and has successfully partnered with a varied range of cities, each with its own population, alarm ordinance criteria, demographics, and state and municipal legislation. This significant knowledge guarantees that a solid solution is consistently delivered.
Furthermore, given our technology is built for the future, you can be certain that PM AM FAMS will be competent to adapt to the evolving dynamics of cities and their inhabitants without jeopardizing the program's success.
At PM AM, we recognize that crafting a robust alarm ordinance, one that is fair to both your citizens/businesses as well as to the Police Department and City, can be a daunting task.
PM AM employs specialists to work with cities to help develop a new or amend an existing ordinance. Our team works with each individual city to understand their current state, needs, and makes recommendations based on our 15+ year history in the alarm management space.