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| Client Acquisition |
| In bound leads management |
| Design sales campaigns |
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| Management |
| A Consolidated View of Customer Information |
| Agent Productivity and Performance Monitoring |
| Call Traffic Analysis |
| Human Resource Management |
| Customer Self-Service Solutions |
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| Reports on Calls |
| Generate report on Actual sale calls |
| Generate report on Inbound Successful calls |
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| OutBond Call Handling |
| Profile / Leads Management |
| Dailing from leads list |
| Assignment of various types of offers |
| Recording call conversation |
| Notation of all the 'Actual Sale' Calls |
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| Inbound Call Handling |
| Load Balancing for incoming calls |
| Collecting caller data |
| Giving relevant information form scripts |
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