Customer and/or End User
The customer is a leading provider of computing support for international trade compliance applications for Fortune 500 companies.
The Challenge
At any given time, the company has several huge applications running for its Fortune 500 clients, in the area of international trade compliance. However, these applications had a very minimal set of features to help users in their User Maintenance Module. As a result, the company received frequent requests from their clients to make the applications more user-friendly and customized. At the same time the company wanted to retain its applications to stand out for their unique design and look. Hence, management was looking for a solution to balance these two requirements-uniqueness in terms of design and look, and user-friendly customization for their clients.
The Solution
After studying the existing application, PMAM proposed re-engineering the User Maintenance module to incorporate newly designed unique features for the application itself, along with a supporting module to permit customization by users. The new system allows the system administrator as well as regular users to customize their color-scheme of web pages and menus, and other look and feel items. At the same time, a base level of standardization ensured that the application preserved sufficient uniformity and consistency across all clients.
Technology
JBoss application server, Jakarta -Tomcat Web server, Java (JSP/ Servlets / EJB) using Struts framework, Oracle Database, MS SQL Server 2000, IIS Server.
Resulting Benefits
Customer satisfaction improved, along with ease of maintenance of clients' applications with the centralized system.