The application developed for Aegis managed campaigns for product sales and support. The business processes involved in these campaigns can be categorized as Outbound and Inbound services. Outbound activities include collections, telemarketing, polling and surveys research, and account verification. Inbound services include responding to calls from customers, taking orders and inbound sales. Critical performance parameters-for both data collection and reporting-focus on time management, utilizing metrics such as call handling time, and average speed of response.
Our system ensured optimal campaign operations in multiple application environments through the following set of tasks:
- Application Monitoring and Tuning
- Application Administration and Software Maintenance
- Relational Database Administration, Maintenance, Monitoring, and Tuning
- Application Functional Support and Security Administration
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